F.A.Q.

Orders, shipping & tracking

How can I buy Winsor & Newton products?

Purchase from our online store or fine art partner retailers worldwide. Use the Store Locator on our website to find a retailer near you.
How can I cancel my order?

To cancel your order, contact us through the website with your order details. If not shipped, we can cancel it. If already shipped, follow the returns process. To contact us, hit the button in the bottom right corner of the FAQ page.
How can I check the status of my order?

Log in to your account and visit the "Order History" section to view the status of your order. You will also receive email notifications with updates.
How can I find out about delivery options and shipping costs?

For delivery options and shipping costs, refer to our Shipping & Returns page
How is my order delivered?

Orders are typically shipped via DPD UK. You will receive a tracking number from DPD once your order is shipped.
Where do you ship from?

We ship from our distribution center located in Kidderminster, UK.
How long will my order take to come?

Shipping time varies based on your chosen delivery option. Most orders ship within 3-5 business days from the order date.

When will I receive my tracking number?

Tracking numbers are emailed once your order is shipped. You can also find it in your order history on our website.

Refunds, payments & gift cards

How can I check my gift card balance?

You can access the gift card page by clicking on the "View Your Gift Card" button within the email. We can also look up the balance for you. To contact us, hit the button in the bottom right corner of the FAQ page.
How do I send a gift card?

Visit our website, go to the Gift Cards page, choose the desired amount, and check the box for "I want to send this as a gift". Then follow the prompts to send it to the recipient.
How do I use my Winsor & Newton gift card?

During checkout, enter your gift card code in the designated field. The amount will be applied to your order.
Will the gift card ever expire?

Our gift cards are valid for 24 months from the gift card issue date.
Can I return a gift card?

No, gift cards are non-returnable and non-refundable.
Does Winsor & Newton offer discount codes or coupons?

Yes, we occasionally offer discount codes and coupons. Keep an eye on our website, newsletters, and social media channels for updates on promotions and special offers.
What payment methods are accepted?

We accept major credit cards (Visa, MasterCard, American Express), ApplePay, ShopPay, and Winsor & Newton gift cards as payment methods.
What is your return policy?

For purchases made through our website we operate a no quibble returns policy. If you return an item within 30 days of receipt, in perfect, unopened condition, we'll refund it no questions asked. Please note, we are unable to exchange products.

Items bought at the high street or other online stores outside of WinsorNewton.com cannot be returned online. Please contact the original point of purchase for returns.
How do I make a return?

First contact us to submit your return request. We will then be in contact with you to issue a unique Return Authorization Number. Keep your number safe as you will be unable to process your return without it. In some situations, you'll be eligible for a pre-paid shipping label and this will be emailed to you if you qualify. Then simply package everything up securely and send it back to us.
When do I get my refund?

Once we receive and check your goods, a refund will be made to the same payment card within 14 days of receipt. We'll always contact you if there is a problem at this stage.